Returns & Refunds

Thank you for shopping with KOREBIKEHUB. We want every customer to receive products in good condition and with the correct specifications. Please review the information below before requesting a return, exchange, or refund.

Return Requests

You may request a return within 14 days of receiving your order.

To qualify for a return, the product should remain in resalable condition. This generally means that the item must be unused, undamaged, complete, and returned with its original accessories, parts, and packaging where reasonably possible.

Products that have been installed, modified, ridden, assembled, altered, or otherwise used may not be eligible for return.

Please contact our customer service team before sending any item back. Returns sent without prior approval may be refused or may experience delays in processing.

Items That May Not Be Returned

Certain products or situations may be excluded from our standard return policy, including:

Products that have already been used or installed
Items damaged because of incorrect installation, misuse, accidents, or improper maintenance
Customized, specially ordered, or made-to-request products
Products returned with missing components, accessories, packaging, or included items
Products damaged after delivery because of customer handling
Clearance, promotional final-sale, or non-returnable items where this is clearly stated before purchase

Eligibility will be reviewed based on the condition of the product and the circumstances of the return request.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

To help us review the issue, please provide:

Your order number
Clear photos or videos showing the problem
Photos of the outer packaging
A clear photo of the shipping label
A description of the issue

Depending on the situation, KOREBIKEHUB may provide a replacement, replacement part, repair solution, partial refund, full refund, or another appropriate resolution.

Please keep the product and original packaging until the case has been reviewed.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is caused by a confirmed product defect, incorrect item, or an error made by KOREBIKEHUB, we will provide an appropriate solution based on the circumstances.

If you are returning an item because of a change of mind, incorrect product selection, compatibility issue, or another personal reason, return shipping costs are normally the responsibility of the customer.

Original shipping charges, customs duties, VAT, taxes, brokerage fees, and other delivery-related costs may be non-refundable unless otherwise required by applicable law.

Product Compatibility

Many bicycle components depend on specific technical standards and dimensions. Customers are responsible for checking compatibility before placing an order.

Depending on the product, this may include checking:

Axle type and dimensions
Brake system and mounting standard
Cassette compatibility
Freehub body type
Wheel and tire size
Hub specifications
Frame and fork clearance
Other relevant component dimensions

If you are uncertain whether a product is suitable for your bicycle, please contact us before ordering. We are happy to help confirm specifications where possible.

Returns caused by incorrect compatibility selection may be treated as customer-initiated returns.

Order Changes and Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will try to accommodate your request if the order has not yet entered final processing or shipment.

Once an order has been shipped, cancellation may no longer be possible. If the item is eligible, you may request a return after delivery according to this policy.

Refunds

Once an approved return is received, we will inspect the product and confirm whether it meets the return conditions.

If the refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may vary depending on the payment processor, credit card company, or bank.

Please note that banking or payment-provider processing times are outside our direct control.

Returned or Refused Parcels

If an order is returned because of an incorrect delivery address, refusal of delivery, unpaid customs charges, failure to complete customs clearance, or another customer-related reason, any additional shipping, return, customs, or handling costs may be deducted from the refundable amount where permitted.

The final resolution will depend on the condition of the returned product and the circumstances of the shipment.

Policy Updates

KOREBIKEHUB may update this Returns & Refunds Policy from time to time to reflect changes in our products, shipping arrangements, customer service procedures, or applicable requirements.

Any updated version will be published on this page and will apply to the extent permitted by applicable law.